Service Desk Plugin

Service Desk Plugin

Redmine plugin, which automates the process of requesting services between departments.

Features:

• All of your employees will get an automated environment for requesting services from the structural units.
• Management of the company - is a staff communication. Employees will be able to collectively solve problems, request information, approve solutions and necessity of work.
• You get a complete solution. All you need - is to set up services that can assist your structural units.
• Multifunctional system of requests approval helps to filter and organize requests of the initiators. Company resources will not be spend in vain.
• Buying a plugin «Service Desk», you will get for free a plugin «Hierarchy» for editing hierarchical structure of the company and import employee data from the a Microsoft Windows domain.
• Plugin «Service Desk» allows to connect requests for services with the planned issues. Executor of issue will always be aware of what the end customer wants.

Benefits of «Service Desk»:

You will receive a turnkey solution that allows any employee to request services from any of the structural unit of your company. Each structural unit will be able to define and customize the list of services that it provides.

 

Planned issues will be automatically linked to the key goal.

Management of the company - is a process of communication between employees. Plugin «Service Desk» provides excellent opportunities of corporate communication.

• Each employee will be able to discuss and record the results of this discussion, using a special kind of requests.
• Following the discussion, you can generate a request for the provision of the service. All discussed information will remain in the request.
• You will be able to hold a discussion on any request for the provision of the service assigned to you.

You will be able to initiate a discussion at any stage of the life cycle the request. It provides additional flexibility as requests execution is often associated with staff occupying various positions in the company. You can choose any interlocutor from the list of all employees.

All opinions, suggestions and solutions are recorded in the request and are visible to people responsible for the execution. Executors can use the collective intelligence of the organization. Increase awareness of employees about solved the problems of the company .

The lifecycles of requests and issues are closely related. Executor of issue will always be able to see what was originally required by the customer.

 

 

User-friendly interface will always tell at what stage the request is on and which button should be pressed, to transfer it to the next stage.

More information about our plugin "Service Desk" you can get on plugin page of our site http://rmplus.pro